FAQ's

When can I expect my order?

 

Due to the customization of our products they are made to order and are processed within 3-5 business days, please allow an extra 2-4 business days for personalized items. Once your order is processed allow another 3-10 days for standard shipping and 2-4 days with Priority Mail. If you need an order in a rush we suggest upgrading to priority shipping as standard shipping can take longer to arrive.  

 

Can your books be personalized?

 

Yes! The first page of our spiral baby books can be personalized to include your baby's name and our linen books part of our preserve collection can be personalized by adding your baby's initials to the cover.  This is a great way to add a personal touch to your book.

 

Can I make changes to my order?

 

Once an order has been placed it is sent for fulfillment and we cannot accommodate any changes to the order or cancellations. 

 

What kind of paper do you use?

We use premium 80# card stock which is thick enough so you don't need to worry about ink bleeding through. Our paper is acid-free archival quality paper and FSC certified.

 

What kind of pens do you recommend?

Any fine tip archival quality pen is a great option as it won't bleed or fade over time. Sakura Pigma Micron is a good option.

  

Returns/Exchanges

 

We're sorry your purchase didn't work out. Products that have not been personalized or customized are eligible for return for store credit only. Please contact us within 7 days of your item being delivered to start the return process.  Item must be unused and in the original condition and packaging. Once received, the item's condition will be verified and eligible products will be issued in the form of store credit minus the return shipping cost.  (Please note: Books that have been personalized with the baby's name/initials or book that have been customized by adding optional pages are not eligible for return). 

Unless an item is defective or damaged, the customer is responsible for return shipping costs. We recommend sending your item wrapped in bubblewrap and with tracking and insurance as we are not responsible for lost items in the mail.

Personalized + customized items and sale items are final sale and cannot be returned or exchanged.